Refund & Cancellation Policy

Last updated: 15 August 2026

ApplyCandid Pro is a US$19 per month subscription to a digital service. Sprint Pass is a US$49 one-time payment for 3 months of Pro-level access, with no recurring renewal. There is nothing to ship and nothing to return — this policy covers cancellation and money back for both.

1. Free tier first

The free tier is not a time-limited trial: LinkedIn and Naukri Easy Apply, deterministic autofill on any ATS, and AI cover letters and screening answers all work without paying, capped per run. Try it before subscribing and most refund questions never arise.

2. Cancelling

• Open the customer portal link in your Dodo Payments purchase receipt and cancel there, or email support@applycandid.com from the address you bought with and we will cancel it for you.
• Cancellation stops all future renewals. There is no cancellation fee and no notice period.
• Pro features keep working until the end of the period you have already paid for — cancelling on day 3 of a month does not cut off access on day 3.

3. 7-day refund on your first payment

If Pro or Sprint Pass is not what you expected, email support@applycandid.com within 7 days of your first charge and we will refund it in full. You do not need to give a reason. Your license key is deactivated when the refund is issued.

3a. Sprint Pass specifics

Sprint Pass is a single, non-recurring US$49 charge — there is no renewal to cancel. The 7-day guarantee in section 3 applies exactly as it does to Pro Monthly. After day 7, the remaining months are treated the same as an already-used subscription period: covered by the "broken service" exception in section 4, not otherwise refundable.

4. Renewals

Monthly renewals are generally not refunded, because you can cancel at any point during the month and keep access to the end of it. Two exceptions, both handled without argument:

• Accidental renewal — you meant to cancel and had not used Pro that period. Tell us within 7 days of the charge and we refund it.
• Broken service — a Pro feature was unavailable or materially broken for a significant part of the period. We refund that period in full or pro-rata, whichever is fairer to you.

5. What is not refunded

• Periods already used, beyond the cases above.
• Dissatisfaction with job-search outcomes. The product speeds up applying; it cannot promise interviews or offers, and no such promise is made anywhere on this site.
• Accounts terminated for breach of the Terms of Service, including key sharing and chargeback abuse.
• Third-party restrictions — for example a LinkedIn or Naukri account limited for automated activity. This risk is stated up front on the site, in the FAQ, and in the extension itself.

6. How refunds are paid, and when

Purchases are processed by Dodo Payments as merchant of record, so refunds are issued by Dodo back to the original payment method — we cannot pay to a different card, account, or wallet. We approve or reply to a refund request within 2 business days; once approved, the money typically reaches your statement in 5–10 business days, depending on your bank or card issuer. Taxes collected at checkout (VAT, GST, sales tax) are refunded along with the payment.

7. Disputes and chargebacks

Please email us before filing a chargeback. A refund is faster than a dispute, and we would rather resolve it directly. If you have already filed one, tell us — we will work with Dodo Payments to sort it out.

8. Contact

Refunds, cancellations, or billing questions: support@applycandid.com. Include the email address used at checkout so the subscription can be found. Replies within 2 business days.